The family rings the moment they decide, and they ring once
A daughter has spent a fortnight deciding her father needs help at home. She finally calls on a Sunday evening. If nobody answers, she does not try again on Monday — she calls the next agency on the list.
7-day free trial, then renews monthly — cancel anytime before it starts. Keep your number.
In your caller's language, in your business's own words — not a menu, not a voicemail.
She reads your own services, prices and hours, so she answers the way you would.
I'm calling about my mum. She came home from hospital last week and she isn't managing on her own.
I'm sorry, that's a lot to take on. Can I take her name and yours, and whereabouts she is?
Margaret. I'm her daughter, Anne. She's in the east end, near the arena.
Thank you. What does she need most help with at the moment, and is it mornings, evenings, or through the day?
Mornings mostly. Getting washed and dressed, and making sure she eats. Maybe a few days a week to start.
That's helpful, I've got that down. Is there anything the office should know before they call you, anything about her mobility or her memory?
She uses a walker, and she gets confused in the afternoons. How soon can somebody come?
I can't promise you a start date, that's the office's to give you once they've matched a worker. What I've done is put all of this in front of them with your number, and they'll call you back. You'll get a text confirming I've passed it on.
No, and that is the point. She takes the family's details and what the person needs, and tells them the office will call back. She does not assess anyone, does not promise a start date and does not say yes to a client you have not looked at yet.
She slows down, takes the details, and does not push. She will not offer reassurance she cannot back, and she never gives medical or care advice. If the caller says it is an emergency she tells them to hang up and call the emergency line.
She can take the message and it reaches you as a text straight away. She cannot re-cover the shift or ring round your staff, so the office still decides who goes instead.
There is nothing regional about her. She answers whatever line you point at her, and the four things below are the ones that actually matter once you are not in the same province as the company you bought from.
Weighing this up against something else? What to compare before you buy an AI receptionist in Canada — the four things that decide it, with prices read off each company’s own page.
No new handset, no app for your customers, nothing to learn.
Keep the number on your van and your cards. Unanswered calls roll to her.
She answers, asks what you would ask, and puts the job in your calendar.
Name, number and what they wanted — texted to you, and in your CRM.
7-day free trial, then renews monthly — cancel anytime before it starts. Keep your number.