Muse answers your phone, so we handle personal information about the people who call you. This page says what AskMuse does with it, what stays your job, and where it is stored. We describe what we do. We do not claim a certificate or a stamp.
PIPEDA is Canada’s federal privacy law for private businesses. Your business is responsible for the information it collects from callers. AskMuse handles that information for you, only to run Muse. Compliance is your business’s responsibility, and we build the product to support it.
PIPEDA is built on ten fair information principles. Here is what each one looks like with Muse on your phone.
| Principle | What AskMuse does | What you do |
|---|---|---|
| 1. Accountability | We have a designated Privacy Officer for how we handle information. | You stay responsible for the information you collect, including what we handle for you. |
| 2. Identifying purposes | Call information is used to run Muse: answering, leads, bookings, summaries and alerts to you. | Tell callers why you collect it. |
| 3. Consent | A spoken notice at the start of the call. Recording is off unless you switch it on. | Meet the consent rules for your business and province. |
| 4. Limiting collection | Muse takes the basics: a name, a number and what the caller needs. | Keep your script to what you really need. |
| 5. Limiting use, disclosure and retention | No sale, no ads. Audio deleted at 90 days. Deletion on request. | Delete what you no longer need. |
| 6. Accuracy | Every call has a transcript, so you can check what was said. Ask us to correct anything we hold. | Confirm details with the caller when it matters. |
| 7. Safeguards | Encryption in transit and at rest, database-level locks per account, secrets kept on the server side, and administrator access limited to the founder (and to a partner administrator only if your account was set up through a partner). | Protect your login and your team’s access. |
| 8. Openness | This page, our privacy policy and our security page. The list of providers is available on request. | Publish your own privacy policy. |
| 9. Individual access | We act on access, correction and deletion requests and confirm when done. | Pass on any request that reaches you, or ask us to help. |
| 10. Challenging compliance | Questions and complaints go to our Privacy Officer. If you are not satisfied, you can go to the Privacy Commissioner of Canada. | Have a way for your callers to complain to you. |
Our database and our file storage are in Canada. Here is what sits there.
| What | Where it is stored | Notes |
|---|---|---|
| Your account and business details | Canada | Name, hours, services, greeting. Your password is stored hashed. |
| Leads and bookings | Canada | What callers shared and the appointments Muse booked. |
| Call records and transcripts | Canada | Kept in our database. |
| Call recordings (only if you turn recording on) | Canada | Kept in our file storage for 90 days, then deleted. |
This table covers what we store. For how a call is handled while it happens, and the kinds of providers involved, see our Privacy Policy. If you need the supplier list for a security review, email us and we will send it.
These are our real defaults today. You can always ask us to delete something sooner.
| What | How long | Notes |
|---|---|---|
| Call audio | 90 days after the call | Only exists if you turned recording on. A daily job deletes it. The transcript stays. |
| Transcripts, leads, call summaries and bookings | Until you delete them or close your account | You can delete one call or lead, or ask us to. |
| Your account, if you close it | Deleted within 30 days of your request | Business details, leads, recordings, transcripts and bookings. We confirm by email. Invoices are kept for the period Canadian tax law requires. |
| Busy times read from your calendar | Not stored | Used for the request in hand only. |
| A number that replies STOP | Kept on a stop list | So Muse does not message it again. |
Under PIPEDA, a person can ask what information an organization holds about them, get a copy, ask for a correction, and ask for it to be deleted where the law allows. If you called a business that uses Muse, ask that business first. You can also email us.
Questions, requests and complaints about how we handle information.
info@askmuse.ca
Muse Nexus, Ontario, Canada
If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.
We do not put that label on ourselves. No regulator hands out a PIPEDA certificate, and compliance depends on how your business uses the service. What we can do is say exactly what the product does, which is on this page, and support you in meeting your own duties.
Yes. Your account data, leads, bookings, call records, transcripts and recordings are stored in Canada. For how a call is handled while it happens, see our Privacy Policy.
Every spoken call is transcribed. Audio recording is off until you switch it on. When it is on, the caller hears that the call is recorded and transcribed.
The speech recognition provider on our English, French and Spanish lines is told, on every request, not to use calls to train its models. Our other AI providers handle calls under their own API terms. We never use your information for advertising.
Only your account. The founder can access data when you ask for support or to fix a fault. If your account was set up through a partner, the administrator assigned to it can also see it, limited by the same database rules.
We tell you directly, by email and by phone, with what happened, what was affected and what we are doing. We report it as PIPEDA requires.
Yes. Ontario health practices also fall under PHIPA. See PHIPA and health practices.