A burst pipe does not leave a voicemail
Someone's basement is filling with water at 9pm. They call three plumbers. The one who answers gets a job worth thousands; the two who do not get nothing, and never know it happened.
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In your caller's language, in your business's own words — not a menu, not a voicemail.
She reads your own services, prices and hours, so she answers the way you would.
My hot water tank has let go. There's water right across the basement floor.
I'll flag that as an emergency. What's the address?
Dundas Street in Mississauga. What's this going to cost me at this hour?
The after hours call out fee is on the shop's price list and I can give you that now. What the repair costs, he'll tell you once he's seen the tank. I won't guess at it.
Fine. Just get somebody here.
Can I get your name, and have you been able to shut the water off to the tank?
Dave. And no, I've no idea where the valve is.
That's alright. I'm writing down that the water is still running, so he knows what he's walking into rather than finding out. Is the tank gas or electric, if you know?
Gas. It's the one that came with the house, and the house is about fifteen years old.
Useful, thank you. Is the basement finished down there, or is it bare concrete?
Finished. There's laminate and it's soaking. My daughter sleeps down there.
That's on the note too. And is the house yours, or are you renting it?
Ours.
Last thing so he isn't stood at the wrong door. Is there somewhere to park, and anything about getting down to the basement he should know?
Driveway's clear. There's a dog, but he's soft.
Thanks Dave. He gets your name, this number, the address, a gas tank, the water still running, a finished floor and a dog, texted to him the moment we hang up. The whole call is written down in his dashboard as well, so nothing here depends on him remembering it.
A scripted demonstration for plumbers, not a recording of a customer call: the business, the caller and any prices in it are made up, and the caller is voiced. What is real is the receptionist, and you can hear her live on the demo line above.
She answers the call and texts you the lead, and a text is not a phone ringing. If you want a live caller put through to a person instead, that's on the higher plans. Otherwise you read what came in when you're up.
She goes by what the caller tells her, records it word for word, and marks the ones who say water is running. She is not looking at it and she does not diagnose. If a caller understates it, that is how it will read to you.
She answers from the services, hours and FAQ you type in at setup. If it isn't in there she says she'll have someone get back to them and takes the details. Then she tells you which question she couldn't answer, so you can add it.
Whatever you typed in at setup, in your words, and nothing past it. If you have written a line about finding the main valve, she reads it out. If you haven't, she says she will get somebody to them and carries on taking the details. She does not talk anyone through a repair, she does not tell them it is safe to leave until morning, and she will not send a frightened caller near a gas line or a panel on instructions she invented. A receptionist guessing at that is worse than a receptionist who says she doesn't know.
She asks, and she writes the answer down. Whether the caller owns the place or rents it, and who is authorising the work if it isn't them, both land on the lead before you ever speak to anyone. She does not decide who is responsible for the bill, and she does not tell a tenant their landlord will cover it. What you get is the awkward question already asked, so you are not finding it out on the doorstep with your boots off.
She cannot see the job, so she does not grade it for you. What she does is ask the same questions every time, before anybody is committed to anything: where the water is, whether it is still running, what they have already tried, how old the thing is, whether it is a rental. The drive there and the drive back cost you the same hour whether the job at the end of it is a tank or a washer, and the difference between choosing that hour and discovering it in the driveway is usually four sentences somebody wrote down.
The week everything freezes is the week you are least able to answer it, because you are already under somebody's sink with your arm in the cabinet. She picks up the calls ringing out behind you, through the night and right through a long weekend, and each one reaches you as a text with the address and what they said, with the full transcript sitting in your dashboard. You still choose who to go to first, and in what order. What stops is the silent part of a bad week: the caller who rang, got nothing, and phoned the next plumber without you ever knowing they existed.
Their number is captured and the call is in your dashboard with the transcript, even when they hang up after a few seconds. If she had them long enough to know what they wanted and they went without booking, she texts them a link to pick a time. That is on every plan. It is also the part most shops lose completely, because a caller who is gone in fifteen seconds is invisible to a phone that only records the calls somebody answered.
No. She books, she takes messages, and she reads back the prices you typed in. There is no payment on the call and she never asks anybody for a card number, so if you take a deposit before an overnight job, that conversation is still yours to have when you get there.
There is nothing regional about her. She answers whatever line you point at her, and the four things below are the ones that actually matter once you are not in the same province as the company you bought from.
Weighing this up against something else? What to compare before you buy an AI receptionist in Canada — the four things that decide it, with prices read off each company’s own page.
No new handset, no app for your customers, nothing to learn.
Keep the number on your van and your cards. Unanswered calls roll to her.
She answers, asks what you would ask, and puts the job in your calendar.
Name, number and what they wanted — texted to you, and in your CRM.
7-day free trial, then renews monthly — cancel anytime before it starts. Keep your number.