SMS terms

The text messages this service sends, when each one goes out, how often, and the exact words that stop them. Written from the code that does the sending, so there is nothing on this page the software does not actually do.

AI Receptionist, a product of Affordable Leads Generation · Ontario, Canada ·AskMuse · a Muse Nexus product · Ontario, Canada · Last updated September 23, 2026.

Who is texting you

AskMuse sends these messages on behalf of the business you called or booked with. Muse is the receptionist who answers that business's phone; AskMuse is the company that runs her. The business is the one you are dealing with — we are the software in between, and every message says so in as many words: "Sent by AskMuse on behalf of <the business>." When the business and AskMuse are the same party, it says "Sent by AskMuse" once instead of naming one company twice.

Texts arrive from one number, (902) 707-6527, whichever business they are for. We can only text Canadian and US numbers — anything else is not sent to at all.

What we send, and when

This is the complete list. Each one is triggered by something you did — a call, a booking, a reply — and there is no list, no blast and no marketing campaign behind any of them.

Your booking confirmation

The moment an appointment is booked, on the phone with Muse or on the booking page. Carries the time, a confirmation code, a link to change or cancel, and directions if the business has given us an address.One per booking
Your appointment reminder

The evening before, in the business's own time zone. Never within an hour of the appointment itself, and never overnight.One per appointment
Moved or cancelled

When an appointment is moved or cancelled — from the link in your confirmation, by replying CANCEL, or by asking Muse on the phone.One per change
"You didn't book" — a link to pick a time

After a call to the business that ended without a booking, or a call nobody could answer. Only if that business has switched it on, and only when the phone network itself vouched for your number.Once a week at most
A request for a review

Between twelve and forty-eight hours after an appointment, whichever the business chose, and never after one marked a no-show. Only if they have switched review requests on and given us a link to send you to.Once a month at most
An answer to a text you sent us

Only ever a reply. HELP is answered, a confirmation or cancellation is acted on and confirmed, and anything else is passed to the business with a note telling you so.Only when you text first
A message typed by a person at the business

The business can write to you by hand from their dashboard, in the same thread. A person wrote it; a person is waiting for your answer.When they write
If you are the business: your call alerts

A text after a call that ended as a booking or a lead, and a copy of any text a customer sends your line. Switched off in Setup whenever you like.One per call

How often

There is no fixed number, because nothing here is scheduled — it follows your own calls and bookings. Most people get one or two in their whole dealings with a business: a confirmation when they book, and a reminder the evening before. The rules the software holds itself to are the ones worth knowing:

One reminder per appointment, no matter how many times a sweep runs.
At most one "you didn't book" text per phone number per week — somebody who rings three times in a day has one question, not three.
At most one review request per phone number per month.
Reminders, follow-ups and review requests only go out between 9am and 9pm in the business's own time zone. A confirmation goes out the moment you book, whatever the hour, because you are standing there booking it.

Message and data rates may apply. We do not charge you anything for these texts; your own mobile plan may.

How to stop

Reply STOP to any message. That is the whole procedure — no account, no phone call, no form. It stops every message from this number, not just the kind you were replying to.

Every word that stops the texts:
English — STOP, STOPALL, UNSUBSCRIBE, UNSUB
French — ARRÊT, DÉSABONNER, DÉSINSCRIRE

Capitals do not matter, accents do not matter, and a full stop on the end does not matter: "stop", "STOP." and "Arrêt" all land the same way. You will get one short confirmation back — that one comes from the messaging network itself rather than from us, which is why it arrives even though we have stopped sending.

To start again, reply START or UNSTOP (French: DÉPART).

One word that does something else. CANCEL does not stop your texts — it cancels your appointment, and we will confirm that we have. If you want the messages to stop, the word is STOP.

How to get help

Reply HELP or INFO (French: AIDE) to any message. The answer comes straight back and says who is texting, what the messages are for, how to stop, and where to read this page:

"AskMuse: appointment and follow-up texts for the business you called. Reply STOP to opt out. Help: askmuse.ca/receptionist/sms-terms"

If that is not enough — and one text never is — email info@askmuse.ca or call (902) 707-6527. A person answers both.

Your reply goes to a person

This is not an unmonitored inbox. Write back in your own words and your message is passed to the business you were dealing with — sent to the phone of whoever runs it, and put in front of them in their dashboard so they can answer you in the same thread. We tell you it has been passed on, so you are never left wondering whether anybody read it.

The one case where that cannot happen is when we genuinely cannot tell which business you are writing to — no recent call to a line we answer, and no booking in your name. Rather than guess, we say so and point you at the business to ring. A business can also switch these hand-overs off, and then we say the same thing.

What we do with your number

Your number is used to send you the messages above and to let the business reply. Messages tied to a business are kept so that business can read the conversation; a text we cannot tie to any business is not filed anywhere a business can read. We do not sell your number and we do not hand it to anyone for their own marketing. The full account is in our Privacy Policy, and the agreement behind the service is in the Terms of Service.

Contact

AskMuse · Ontario, Canada
info@askmuse.ca · (902) 707-6527

If a text reached you that you cannot place, write to us and we will tell you which business sent it and why — and stop it, whether or not you ever dealt with them.