The agreement between your business and ours. Short, and written to be read.
AI Receptionist answers phone calls for your business using an AI voice agent you configure and approve. It captures leads, takes messages, and books appointments based on the script and details you provide.
AskMuse is a service for businesses. To open an account you must be at least 18, or the age of majority where you live, and you must be using it for a business. It is not meant for children, and we do not knowingly collect information from anyone under 13.
The agent only works from the script and details you approve, and is built to take a message rather than guess. Even so, AI can mishear or misphrase. Every call is transcribed so you can verify what was said. You're responsible for reviewing your script and keeping your prices, hours and services accurate.
Before you choose a plan. Creating an account and building your receptionist costs nothing, and you get 20 minutes of test calls in your browser.
Free trial. Receptionist plans start with 7 days free, no card; 15 AI receptionist calls are included. When the trial ends the line takes messages only until you pick a plan, and nothing is charged until you do. Website chat plans have no trial and are charged from the day you start.
Renewal. Plans renew automatically, monthly or yearly, until you cancel. You can cancel in your dashboard at any time; your service runs to the end of the period you paid for, and no further charges are made.
Usage. Each plan includes a number of answered calls per billing period; a call counts as 1 call for up to 10 minutes. Talk time beyond 10 minutes on a call, and the talk time of calls beyond the included number, is charged at CAD $0.18 per minute, rounded to the nearest minute per period, and added to your next invoice. Calls under 15 seconds, spam, and test calls placed from your dashboard are not counted. Prices are in CAD, before tax.
No refunds: because you can try the receptionist free for 7 days, fees for a period that has started are not refunded, including the rest of a yearly plan. If we charged you in error, we refund it. Cancelling stops all future billing.
Your call recordings, transcripts and leads are yours. We use them to run the service for you, and we do not sell them, use them for advertising, or share them with other businesses on the platform. The service runs partly outside Canada — mainly in the United States — and we set out exactly which parts, and under whose law they sit, on our Security page. The Privacy Policy forms part of these terms.
Suppliers. We describe our infrastructure and AI suppliers by function rather than by name on our public pages. If you need them identified for a security review, procurement or a privacy impact assessment, email info@askmuse.ca and we'll send you the current sub-processor list.
Every call to your AI line is transcribed, so you can read it in your dashboard. Recording the audio is off unless you turn it on. When it is on, your receptionist tells callers at the start of the call. On a health practice's line, callers are told the call is transcribed even when recording is off. You choose whether to record, and meeting the notice and consent rules that apply to your business and province is your responsibility — we'll help you word it.
Don't use the service to mislead callers, impersonate other businesses, break call-recording or telemarketing laws, or handle emergency-service calls (the agent is not a 911 answering point). We can suspend accounts that do.
We run the service with care, but we can't guarantee uninterrupted operation or that the agent never makes a mistake. To the extent the law allows, our liability is limited to the fees you paid in the month the issue occurred.
We'll post changes to these terms here. Questions: info@askmuse.ca. Muse Nexus, Woodstock, ON. These terms are governed by the laws of Ontario, Canada.