Before you start
You need your business name, your website if you have one, and your mobile phone for a text code. You do not need a new phone, a new number or anything installed on your customers' side.
Step 1: Pick your business type
Choose the kind of business you run from the list. It sets up the questions she asks callers and the way she books the job.
Step 2: Let her learn your business
Give her your website and she reads it for your services, prices and hours. No website? Chat with Muse for a minute and tell her instead. If a caller later asks something you never gave her, she does not guess: she takes a message and tells you which question she could not answer.
Step 3: Name her and pick a voice
Choose the voice your callers will hear and the name she answers with. She answers in English and French on every plan, and other languages are available on Pro.
Step 4: Create your account
Add your email and a password. The 7-day free trial starts with no card, and it includes 15 calls and 100 chats.
Step 5: Confirm your mobile
We text you a code to confirm your number. That is the last step of the sign-up: about 3 minutes from the first screen.
Then: make a test call, and go live
From your dashboard you make a test call and hear her answer as your business. When you like what you hear, you go live in one of two ways: forward your own line to her with one carrier code (all calls, or only the ones you miss), or take a new number from us. The number on your van, your cards and your listing does not change, and you can undo the forwarding the same way in a minute.
What happens after each call
- The call is written up with a summary on your dashboard and in the Android app: who called, their number and what they wanted.
- A booking goes straight into your calendar (Google two-way; Apple and Outlook by feed link), and your customer gets a text confirming it.
- If you want a call to reach you, she can transfer it to a person.
Straight answers
Do I need a new phone number? No. You keep yours and forward the calls you want answered.
What if she gets asked something she does not know? She takes a message and tells you the question, so her answers get better every week.
Can I change what she asks? Yes. You can edit her call flow and add your own questions on the dashboard.
Want to hear her first? Call the demo line: (647) 799-2365. Or start the 7-day free trial.