Deleting your data

How to have your data deleted if you own an AskMuse account, or if you called or messaged a business that uses it by phone, text, WhatsApp, Facebook or Instagram.

If you own an account

Email info@askmuse.ca from the address you signed up with, with the subject "Delete my AskMuse account". We stop your line and delete your account, your call records, transcripts, recordings, leads, bookings and text conversations (including WhatsApp, Facebook and Instagram messages) within 30 days, and confirm by email when it is done.

You do not have to close your account to remove a connection. Press Disconnect under Leads in your dashboard to remove your Facebook Page connection and its token at once. Press Disconnect beside Google Calendar in Integrations to delete the stored Google token.

If you called or messaged a business

To stop messages: reply STOP to any text or WhatsApp message from us and we stop messaging that number. Reply START to turn them back on.

To have your records deleted: email info@askmuse.ca with the subject "Delete my data". Tell us the phone number or account name you used and, if you know it, the business you contacted. We delete the call records, recordings, transcripts, messages, and lead or booking records tied to that number, and we confirm by email when it is done.

Facebook and Instagram: you can also remove AskMuse from your Facebook account at Settings & privacy › Settings › Business integrations, then email us with the subject "Delete my Facebook data".

What is deleted, and when

• Call recordings are deleted automatically 90 days after the call, whether or not you delete anything.
• Everything in a closed account — call records, transcripts, recordings, leads, bookings and message conversations — is deleted within 30 days of your request.
• Transcripts and messages otherwise stay in the business's dashboard until it deletes them or closes its account.

What we keep

• Invoices, for the period Canadian tax law requires.
• A phone number that replied STOP, and the text of that message, on a stop list, so that we never message it again.
• A short record that a deletion happened: counts only, with no call content.